I recently came across this tool tawk.to that is used for incorporating live chat on your website. What’s amazing about this tool is that it is completely free and can be installed on your android or iPhone as well!

Tawk.to is a web tool that is free to signup. You need an email and a valid website where you want the live chat to be installed.

Once installed, you can manage the chats from your desktop or laptop. Users with valid email address can be configured as an agent. Many agents can be set up and the users can start chatting.

 

The web chat is a must for all websites who want to sell their products or services. The instant chat lets users get answers immediately. Their queries can be answered and any further sales leads can be developed.

Tawk.to application has inbuilt tracking and analytics of the chat and the website in general as well. It gives you the number of visits and pages where the users spent and so on.

All the chat history and communication between the agents is stored in the application. In addition, agents can answer the chats on the go by installing the mobile app. The chat sessions can be recorded on the phone and stored in the computer applications.

Agents are able to see what the user is typing in real time and it gives time to prepare for the answer. Time when the chat ended, when the user left the website, if the user liked or disliked this tool everything is recorded. The application lets you set the status message as available, away, or invisible.

I thought it is similar to any customer service web application but the answers are not customized or suggested.

Overall, tawk.to is a cool asset for your website and let’s you instantly connect to the user! Let me know your thoughts.