Pega has turned out to be the most popular platform for building Business Process Management (BPM) and Customer Relationship Management (CRM) applications. Pega has powerful capabilities which can be used by the business and project managers to capture the requirements directly into the application without any need of coding. Pega Systems software has inbuilt features with which capturing and transforming customer requirements into technical details with a click of a mouse. I think Pega is cool is because of its features and easy to use capabilities.
Mega Pega Products
Pega has custom solutions for Marketing, Customer Service, Sales and Onboarding, Operations, and the most famous Pega Platform. Each solution has unique features such as customization and reports generation.
- Pega Customer Service has inbuilt directions for the customer service representatives based on the role they logged in or based on the incoming call. The messages can be customized and launched by a supervisor or manager depending upon the independent needs. Reporting is much easier with inbuilt range of reports that can be modified based on your requirement.
- Pega Marketing can be used to design, develop, and monitor marketing programs and campaigns which can be customized and prioritized based on the changing requirements. Marketing goals and up sell and cross-sell strategies can be included all in one place. Marketing channels can be unique based on the individual customer and can drive better results.
- Pega 7 Platform has cool features such as the Case Manager and Designer Studio which make building applications easier. The business processes can be captured using the Direct Capture of Objectives features. The process flow diagrams can be captured inside the tool and the business requirements documents can be saved in the application itself. You can define the business rules in the work flow diagrams and the process can be directed based on a predefined condition or rule.
- Pega Operations is used to drive warranty processes or insurance claims easier with its features. Order management becomes simpler with end-to-end visibility starting from placing the order to delivering the order. Disputes and conflicts can be managed effectively without loss of time and resources.
- Pega Sales Automation guides sales processes and handling with its unique capabilities. Guided selling and sales dashboards drive the sales processes which can be effective in managing customers and sales goals. The Pega Onboarding and know Your Customer features lets businesses build applications that meet the business needs.
Pega Customers
Many businesses worldwide have deployed Pega applications to meet their needs. Some of the customers include CISCO, Blue Cross Blue Shield, Linkedin, Farmers Insurance, Wells Fargo, Coca Cola, Expedia, GE Healthcare, PayPal, Xerox, and so on. Pega solutions can be applied in variety of industries including financial services, insurance, healthcare, communications, health sector, manufacturing, energy, life sciences, and so on. Most of the solutions are available in mobile and cloud as well and are compatible with other systems and services.
Major benefits of deploying Pega include:
- Streamline operations
- Effective Change management
- Improve productivity and compliance
- Increase profitability
- Simplify and automate core processes
- Enhance customer engagement
Pega Academy
Pega services include the Pega Academy and forums. The Pega Academy has the course paths and certification options for the Pega users. Some of the basic certifications are free with a corporate email which you try out to get the look and feel of the software. You can download the trial server and observe how the solutions work. Other certifications need corporate credits which your organization can provide if needed.
Try out the Mega Pega and let me what you think about it!